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Contact Information

Nature Trail Travel & Tours,Trekking & Exp. Chaksibari Marg,
Block no. 591, Thamel Kathmandu, Nepal.
GPO Box: 7405,
Phone:
977-1-4701925
Fax:
977-1-4700926
E-mail:info@allnepal.com Url: www.allnepal.com

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China » Customer Service (China/Beijing)

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Who is Nature Trail Travels and Tours, Trekking and Expeditions ?

Nature Trail has opened up the world to independent-minded, value conscious travelers. Our expertly planned vacations combine all the advantages of group travel with the flexibility of built-in free time to explore. Knowledgeable Tour Directors handle the details and bring destinations to life. To find out more about Nature Trail Travel, click here.


Can I sit at the front of the motorcoach due to my medical condition?

Of course if you have good reason such as medical conditions, otherwise travelers rotate seats on the motorcoach or van or buses everyday or every other day.


Are prices based on double occupancy?

Prices are per person, based on two persons sharing a room. Single room supplements and triple room reductions are listed where available.


How big can my suitcase be?

Normally it is not a big problems on overland tours but porterage for one suitcase on tour is included in the tour price. Due to limited coach capacity, we strongly recommend that this single bag should have dimensions not exceeding 30"x18"x10" and weight not exceeding 60 lbs. (27 kg) in general.


Are tips for the tour leader/director included in the tour price?

Airport taxes and fees; tips to your tour leader/director, tour drivers, and local guides; laundry, beverages, etc. All other items of a personal nature are not included in the tour price.


How can my family contact me while I am traveling?

In your travel confirmation documents you will receive a hotel list. This list will have an address and a telephone number for each hotel you will be staying on each day.


Can I purchase optional excursions in advance?

Your tour leader will go through the optional excursions available for purchase during the welcome meeting. You may choose and purchase any optional excursions for your tour then.


Will the tour leader speak English?

Yes, our tour Leader/guide speaks English and on request, we can provide, French, German, Japanese, Chinese speaking guide and other leaders.


Does it cost me anything to revise my air itinerary?

Yes, please check the Terms and Conditions for each reservation .

Any changes after Nature Trail Travels issues air tickets are also subject to airline revision fees. Express delivery costs apply for changes made within five weeks of departure.


Why is Nature Trail Travels unable to confirm all air schedules available on the open market?

As a completely independent tour operator we have no ties to any one airline. We have negotiated the lowest possible airfares for our tour members with the fine air carriers listed in our brochures. To request for the brochure, e-mail us.


Not all carriers may have agreed to offer us the air-inclusive price listed on the website, or may not have included service from your city in our contract agreements. We are offered specific classes of service that not everyone may be able to book. Conversely, you may have other classes of service available to you for booking which we are not allowed to use at our contracted rate.


Why is it so important that I provide names exactly as they appear on our passports?

Due to increased travel security around the world, it is now more important than ever that the passenger's airline ticket match the full title, first name, middle name / initial and last name exactly as it reads on his or her passport. It is best to provide that information to Nature Trail Travel at the time of booking so the air we confirm is not in jeopardy of being lost. Should any letter need to be changed or rearranged anywhere n the passengers name, the air will be cancelled and re-requested "from scratch." Please note that the booking will be revised to land-only or subject to increased cost if the original air is not available to rebook. There is no guarantee we will be able to confirm the original air schedule or any flights at all.


Is it safe to use my credit card to make a reservation online?

In general yes, but to make it 100% sure, we like request that you give your credit card details by fax only. You always make the booking and other confirmation by internet but for the payments, you make by fax only. This way, there is no chance of any trouble later on. Soon we will upate more secure lines for the internet payments.

We are Member of:
Members. Pacific Asia Travel Association (PATA). Licensed permitted from H. M. G. of Nepal Nepal Association of Travel and Tour Agents (NATTA) Nepal Tourism Board (NTB) Nepal Mountaineering Association (NMA) Trekking Agent Association of Nepal (TAAN) Kathmandu Environment Education Project (KEEP) ISO 9001 : 2000  International Organization for Standardization (ISO) ISO 9001 : 2000  United Kingdom Accreditation Service (UKAS)
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